Junior Network Support Engineer, US

Melville, New York, United States · Support · 201811

Description

In a collaborative environment, the Junior Network Support Engineer provides technical assistance for KEMP’s LoadMaster family of products to customers and partners. Engineers are expected to provide accurate support for a wide range of topics including configuration, troubleshooting, traffic analysis, and application delivery. Technical support is delivered by phone, email and through remote screen sharing tools using a variety of troubleshooting tools and techniques. Engineers are required to follow through on technical issues until they are resolved.

All engineers are required to provide professional written and verbal communication to customers within expected service level response times.


KEY RESPONSIBILITIES

Requirements


PREFERRED KNOWLEDGE

Benefits

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package including paid time off, paid company holidays, comprehensive medical benefits, retirement plan, wellness reimbursement and tuition reimbursement. Advancing your career in KEMP is made possible by our company culture of continual growth and career development opportunities. We also know it’s the little things that matter most, so free snacks and beverages are also available during the day. We strive to provide an inclusive, collaborative and creative working environment for all levels of our organization, where our employees can contribute to our planning, decision making and processes as part of our open culture.

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