Network Support Engineer

Melville, New York, United States · Support and Services · 201801


In a collaborative environment, the Network Support Engineer (NSE) provides technical assistance for KEMP’s LoadMaster and LoadMaster GEO products to customers and partners. NSEs are expected to provide accurate support for a wide range of topics including configuration, troubleshooting, traffic analysis and application integration.

Support is delivered by phone, email and through remote screen sharing tools using a variety of troubleshooting tools and techniques. Engineers are required to follow through on technical issues until they are resolved. All NSEs are required to provide professional written and verbal communication to customers within expected service level response times.

Work schedule is Monday through Friday, 11:30am-8:00pm, 12:00pm-8:30pm, or 12:30pm-9:00pm.




We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package including paid time off, paid company holidays, comprehensive medical benefits, retirement plan, wellness reimbursement and tuition reimbursement. Plus, we work to maintain the best possible environment for our employees, complete with free snacks and beverages all day long, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture, starting with executive team and going across the entire organization.

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