Network Support Engineer

Limerick, County Limerick, Ireland · Support and Services · 201802

Description

In a collaborative environment, the Network Support Engineer provides technical assistance for KEMP’s LoadMaster family of products to customers and partners.

Engineers are expected to provide accurate support for a wide range of topics including configuration, troubleshooting, traffic analysis, and application delivery. Technical support is delivered by phone, email and through remote screen sharing tools using a variety of troubleshooting tools and techniques. Engineers are required to follow through on technical issues until they are resolved.

All engineers are required to provide professional written and verbal communication to customers within expected service level response times.


KEY RESPONSIBILITIES

Requirements

PREFERRED KNOWLEDGE

Benefits

We value our employee’s commitment to KEMPs success, hence we reward our employees with a competitive and extensive benefits package. Benefits include paid time off, paid company holidays, comprehensive medical benefits, retirement plan and wellness reimbursement. Advancing your career in KEMP is made possible by our company culture of continual growth and career development opportunities. We also know it’s the little things that matter most, so free snacks and beverages are also available during the day. If you want to learn more about KEMPs collaborative, innovative and creative working environment then please apply online now!

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